PASSENGER RESERVATION SYSTEM
(PRS)
World's largest online Railway reservation system providing transparent and modern technology-based ticket booking services
Challenges We Address
- 🌍Reservation system for world's second largest populous country
- 🚂Anywhere to anywhere ticket booking across the country
- 📱Multiple delivery channels - Counters, e-ticketing, etc.
- ⚡Hassle free reservation services during peak hours
- 🎯To leverage state-of-art technological solutions to bring about better passenger convenience and more transparency in Indian Railway reserved ticket booking system
Our Goals
💻Transparent Modern Technology based Reserved ticket booking system
🤖Analytics and AI based fraud detection
⚙️Efficient utilization of available assets and services
📈Improve ticket distribution efficiency and earnings of Indian Railways
✅Computerization of Railway reservation has been a success story for Indian Railways
🏆Passenger Reservation System is the world's largest online Railway reservation system that has been developed, implemented and maintained by Centre for Railway Information Systems (CRIS)
CONCERT
🎵CONCERT (Country-wide Network for Computerized Enhanced reservation and Ticketing) is a mission critical Online Transaction Processing Application
💾Based on a distributed database model
🖥️Implemented using 3 tier Client Server architecture
🌐4 data centres at New Delhi, Mumbai, Kolkata, and Chennai
📍Data centres provide access to end user terminal locations in their respective geographical territory
💾Each data centre hosts database for trains belonging to Railway zones under the specific data centre
NGeT
⚙️Next Generation e-Ticketing (NGeT) System brought paradigm shift in online rail reservation service
👥Simplifies day to day life of millions of citizens
🚂Railway being one of the most popular transport medium and lifeline of our country
👥About 04 crore users spread all over the country
📱Provides facility of doing train berth/seat reservation from homes/offices or through mobile phones
🚶No need to go to rail reservation centres
RESERVATION CHARTS
👀Enhances travel experience and brings greater transparency for Indian Railway passengers
📄Reservation Charts available for public view on the internet
🔍Facilitates prospective passengers in getting information of vacant berths after chart preparation
📄Complete information of vacant berths from train source as well as intermediate locations
💻Prospective customer can use information for onboard booking of vacant berths by TTE
💻Feature available in web as well as mobile version
MOBILE APP
📱Indian Railway's e-ticketing System is one of the most essential services running in the country today
👥Caters to over 10 lakhs passengers daily (comprising 57 percent of total reserved passengers)
📱Passengers can book Railways reserved tickets without leaving their homes/offices
💻Android & iOS based mobile app "IRCTC Rail Connect" developed for reserved booking
⚙️Brings power of Next Generation E-ticketing System like High Performance and Enhanced Security
PRIMES
📊PASSENGER RESERVATION INFORMATION MANAGEMENT ENHANCED SYSTEM (PRIMES)
📈Developed to provide one-stop destination for all types of reports to Indian Railways
📊Includes MIS reports, DSS reports and analytics reports for reserved passengers, unreserved passengers and other IT systems
💾Available to Railway officials with live data of PRS and some data of UTS
🔍Provides tool to analyze and deep dive into vast volume of data available with PRS
📊Covers passengers, utilization, and train and berth inventory details etc.
PRS DATA-WAREHOUSE
💾Data Warehouse system of PRS serves as Decision Support System (DSS) for Railway Managers
📈Furnishes trend analysis for utilisation and earnings of reserved segment of passenger traffic
📊Based on historical data
📊More than 250 reports available in Data Warehouse system of PRS
💾Provides access to past data of more than 10 years based on PNR records
GUIDBA
💾Database management system for PRS provides graphical user interface to Railway users
🔄Used for changes in train, fare, stations, users and terminals definitions in the database
💻Back-office application used by Railway database administration staff
DATA ANALYTICS
📈Ever-increasing demand for transportation of goods and rise in passenger traffic
🚂Pushing Indian Railways to increase capacity while managing assets across vast network
⚙️Industry focusing on effective asset utilization, improving operational efficiency, and enhancing safety
🎯Aim to move from reactive strategy to proactive strategy
🔍Data Analytics used for determining heavy demand routes, planning coach augmentation, new train planning, coach production forecasting and customer segmentation
WAITLIST PREDICTION
⚙️Critical functionality developed for Waitlist Confirmation Prediction
🤖New system developed using advanced analytics concepts of machine learning
📊Model prepared using actual PNRs of more than 2 years
💻Web service based application developed to serve real time Waitlist Confirmation Prediction enquiries
Key Benefits
Digital Transformation - Computerization of complex business rules and transparent system
Enhanced Passenger Experience - Multiple touch points for convenience
Cashless Ecosystem - 73% transactions are cashless
Better Asset Utilization - Automatic release of vacant accommodation
Decision Support System - Visual dashboards for managers
World's Largest System - Developed and maintained by CRIS
Milestones Achieved
20.5L+
Daily Passengers
Passengers booked per day
125Cr+
Daily Earnings
Revenue generated per day
6900+
Booking Counters
Manual booking counters
25K+
Transactions/Min
Maximum booking transactions per minute
5.72Cr+
User Accounts
Online user accounts
5L+
Concurrent Users
Simultaneous active users