NATIONAL TRAIN ENQUIRY SYSTEM
(NTES)
Comprehensive digital platform for real-time train information, schedules, and passenger services across Indian Railways
Challenges We Address
- ⚡To keep the travellers informed about updated train schedules
- 🔍Dissemination of information to public about trains cancelled / diverted
- 📊To facilitate passengers by providing expected Trains Arrival / Departure timings
- 🛡️To track Live Current Running status of any train on Indian Railways Network
- 💡Systematic communication of delays, rescheduling, cancellations to commuters
Our Goals
🚀To provide passengers complete schedule of single/all trains with all stoppages
📈To provide commuters the expected train arrival / departure in next 2,4,6 or 8 hours
🎯Facilitate information dissemination through multiple channels
🛡️To keep travellers informed about live Train running status & exceptions
⚙️Empower passengers with near real time passenger train running information
Core Features
🚂Spot Your Train - Current running status and ETA/ETD
📅Train Schedule - Complete schedule with all stoppages
🏢Live Station - Display boards at station replication
🔗Trains between Stations - All trains between any two stations
⚠️Exceptional Trains - Cancelled, rescheduled, diverted trains
🌐Website - Mobile compatible web interface
📱Mobile Apps - Android, Windows and iOS platforms
📺Display Boards - Platform and station information
📞Enquiry - Face to face and IVRS based services
Key Benefits
Wide Reach - 23 million passengers benefit daily
Customer Convenience - Quick and easy access to information
Mobility - No more long queues at enquiry counters
Real Time Information - Live train running position
Enhanced User Experience - Speed, simplicity and rich information
Multiple Channels - Website, Mobile Apps, Display Boards, IVRS
🌍Wide Reach
- ✓23 million daily passengers
- ✓Growing internet users
- ✓Increased dependency
- ✓National coverage
👥Customer Convenience
- ✓Quick access to information
- ✓Speed and simplicity
- ✓Rich information content
- ✓Enhanced user experience
⚡Real Time Information
- ✓Live train running position
- ✓Arrival/departure timings
- ✓Exception handling
- ✓Near real-time updates
Milestones Achieved
3.5Cr+
Daily Enquiries
Millions of daily queries processed
80K+
Concurrent Users
Simultaneous active users
8M+
App Downloads
Mobile app installations